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Sticky:EVE Launcher update on May 21, 2013

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Author	Thread Statistics \| Show CCP posts - 39 post(s)

CCP Atropos C C P C C P Alliance 235	Posted - 2013.05.21 14:48:00 - [1] - Quote It you're having exceptions, then please file a Bug Report or link us to some logs. Product Owner, EVE Launcher \| Team Special Circumstances


CCP Atropos C C P C C P Alliance 235	Posted - 2013.05.21 14:55:00 - [2] - Quote For those reporting connection errors, are you able to connect to https://client.eveonline.com/launcherv3 and http://client.eveonline.com/patches/win_launcherinfoTQ_inc.txt Product Owner, EVE Launcher \| Team Special Circumstances


CCP Atropos C C P C C P Alliance 235	Posted - 2013.05.21 14:56:00 - [3] - Quote Korim Nadar wrote: Sorry, but I am very angry at the moment. The new launcher deleted ALL my settings AND my overview-settings. Try restarting the EVE Launcher. Product Owner, EVE Launcher \| Team Special Circumstances


CCP Atropos C C P C C P Alliance 235	Posted - 2013.05.21 14:57:00 - [4] - Quote Drosera Capensis wrote: This thing wasn't working on Singularity properly either, I had to remove all the spaces in the EVE folder for it to work properly there. Anyway, my wife wants to extend her thanks to CCP for rolling out a launcher that is successfully preventing me from playing EVE. It would be great if you could supply us with your logs, or file a bug report with them. Product Owner, EVE Launcher \| Team Special Circumstances


CCP Atropos C C P C C P Alliance 237	Posted - 2013.05.21 15:28:00 - [5] - Quote For those reporting that their settings have been deleted, this issue is simply solved by restarting the EVE Launcher. This happens due to the updater automatically starting the EVE Launcher after it has been updated, with incorrect path semantics. Secondly for those getting the offline mode webpage from within the EVE Launcher, this is because the EVE Launcher is timing out when attempting to connect to our webservers. We're currently looking into why the webservers aren't responding in a timely fashion, and hope to have this resolved as soon as possible. Thank you for your patience. Product Owner, EVE Launcher \| Team Special Circumstances


CCP Atropos C C P C C P Alliance 239	Posted - 2013.05.21 16:12:00 - [6] - Quote Tarchus wrote: REPAIR THIS: Error in atexit._run_exitfuncs: Traceback (most recent call last): File "atexit.pyc", line 24, in _run_exitfuncs File "checksum.pyc", line 187, in _teardown File "checksum.pyc", line 406, in close File "shelve.pyc", line 143, in close File "shelve.pyc", line 169, in sync File "bsddb\__init__.pyc", line 347, in sync File "bsddb\dbutils.pyc", line 68, in DeadlockWrap DBRunRecoveryError: (-30974, 'DB_RUNRECOVERY: Fatal error, run database recovery -- PANIC: fatal region error detected; run recovery') Try running the repair.exe from the command line with the argument --safemode: repair.exe --safemode Product Owner, EVE Launcher \| Team Special Circumstances


CCP Atropos C C P C C P Alliance 243	Posted - 2013.05.21 23:32:00 - [7] - Quote Regarding users running from Steam: when you start the client from Steam the EVE Launcher throws an exception along the lines of "Sorry an error occurred while processing your request" followed by an error code. We are aware of this issue, and can reproduce it in house and we're working on a fix. In the mean time you can work around the problem by starting the EVE client from outside of Steam. To find the EVE installation associated with your Steam account, right click EVE Online in your Steam library and goto Properties, and from there select the Local Files tab and click the Browse Local Files button. This should open a window showing your EVE installation. From here simply double click eve.exe. If you're still experiencing issues after using this work around, please file a bug report and attach the logs from the EVE Launcher that will be found inside the launcher\cache folder. Product Owner, EVE Launcher \| Team Special Circumstances


CCP Atropos C C P C C P Alliance 243	Posted - 2013.05.21 23:55:00 - [8] - Quote Regarding the traditional login scene and log off options: I mentioned this in another forum thread (here). The traditional login screen and functionality still exists, and many people have been bypassing the EVE Launcher and accessing it to restore the old functionality. The new login functionality that we deployed today is designed to start changing the way users log into the EVE Universe; whilst it is often true that one shouldn't change something if it isn't broken, such a clich+¬ doesn't allow for changing priorities. Our goal was that by rolling out the new login method, and supporting the single sign on service, we could lay the groundwork to start moving people away from the messy multiboxing setups that have traditionally never been supported by us as a company, and towards something that makes more sense for CCP and the services we provide. To expand on this point, there are a number of exotic setups for multiboxing involving either multiple physical installs of the game, hybrid symlinks, junctions, soft links, hard links, partial copies and more. And in almost every single case people multi box for one reason: to be able to have individual setups for their settings, or to hasten the login flow. The deployment today, as difficult and bad as it was (for which I apologise) was to deploy the single sign on service, through which we can start to work on these issues. My hope is that in the end, you will be able to log into the EVE Launcher once, which downloads your settings from the cloud, with all of your accounts linked, via either a single EVE master account or via some other OAuth provider, and be able to select characters and switch between them at the click of a single button. As for the log off button, many people don't really use it to log off from the game, but rather as a quick means to quit the game and restart at the login screen. The new token based authentication that the EVE Launcher uses isn't cleared by the EVE client, and so when it attempts to restart, it will actually attempt to reconnect with expired credentials which would throw an error message. It isn't perfect though, and we will be working on a fix for this tomorrow and in the coming days. Product Owner, EVE Launcher \| Team Special Circumstances


CCP Atropos C C P C C P Alliance 244	Posted - 2013.05.22 00:05:00 - [9] - Quote Regarding missing EVE settings: this is a bug in the initial installer of the new update that people had to upgrade from the old Launcher to the new one. The installer automatically starts the EVE Launcher after the update, but does so with what's known as a short Windows path. A short path is in the style of EVE-ON~1 or PROGRA~1. In this instance, the working directory in this short format is inherited by the EVE client which then tries to make a unique folder name based upon the directory it thinks it is in, and the server it is connecting to. This is the unique location that your settings are stored in. Note, this folder still exists. To work around the issue, you simply need to restart the EVE Launcher and any clients that it started. The new instance of the EVE Launcher will not have this short path, and so what would have been an (incorrect) path of c_builds_eve-on~1_tranquility is correctly interpretive as c_builds_eve-online_tranquility. I'm currently working on a fix for this installer, when not answering forum threads, and I'm hoping to get it out as soon as I can. Product Owner, EVE Launcher \| Team Special Circumstances


CCP Atropos C C P C C P Alliance 244	Posted - 2013.05.22 00:09:00 - [10] - Quote Regarding the slow startup time of the new EVE Launcher: the first time the new EVE Launcher starts up, it needs to determine the state of your client installation. This requires it to analyse every file in your installation. This will take some time, since the EVE client is somewhere around 12Gb in size. However, after this point, the checksums will be saved in the Launcher's cache folder. Clearing out the Launcher's cache folder will obviously delete this file, requiring you to re-analyse your installation. If people are finding that they need to spend a lengthy amount of time analysing their installation every time they start up, I would beg them to file a bug reporting, and provide the logs that their Launcher is generating, and saving into it's cache folder. Product Owner, EVE Launcher \| Team Special Circumstances



CCP Atropos C C P C C P Alliance 244	Posted - 2013.05.22 00:12:00 - [11] - Quote Regarding the two processes that the EVE Launcher starts: the EVE Launcher has a bootstrapping application that loads a versioned EVE Launcher. When one of these closes, the other one should close too, however we've seen in a few instances one of them waits whilst it writes out pending buffers to disk. If launcher.exe processes are regularly hanging on shutdown, as above, I would beg for people to file a bug report and attach logs of the problem. Product Owner, EVE Launcher \| Team Special Circumstances


CCP Atropos C C P C C P Alliance 245	Posted - 2013.05.22 00:16:00 - [12] - Quote Regarding usernames not being remembered by the login dialog: I ran across an issue earlier today where if I entered a new username whilst the dropdown dialog was open, with another name highlighted, when I tabbed on to the password field, the highlighted name in the dropdown took priority. I filed this as a defect and I'm hopeful that we can push out a fix for it as soon as possible. Any other usability issues or defects with the username/password input I would like to hear about. If they're defects, a bug report would be best, but I'm happy to have a dialog about the design and intent of the site. Product Owner, EVE Launcher \| Team Special Circumstances


CCP Atropos C C P C C P Alliance 245	Posted - 2013.05.22 00:29:00 - [13] - Quote Valeria Crossroads wrote: The launcher only remembers the last 7 accounts. I have way more than that. I really hope you guys do not expect me to type the account names over and over again. How many accounts do you have? Product Owner, EVE Launcher \| Team Special Circumstances


CCP Atropos C C P C C P Alliance 245	Posted - 2013.05.22 00:32:00 - [14] - Quote Also, in case it needs reiterating, we really need the detailed logs that the Launcher writes out to it's cache folder to be able to help diagnose what's gone wrong in the situations where people are still failing to log in/update/patch or whatever. Please, please, please file a bug report and attach the logs. Product Owner, EVE Launcher \| Team Special Circumstances


CCP Atropos C C P C C P Alliance 245	Posted - 2013.05.22 00:35:00 - [15] - Quote Coffee Rocks wrote: EDIT: Forget it, I fixed it myself. Had to track down new exe file and use it that way. Please read my post regarding Steam users here Product Owner, EVE Launcher \| Team Special Circumstances


CCP Atropos C C P C C P Alliance 245	Posted - 2013.05.22 00:49:00 - [16] - Quote Calathorn Virpio wrote: CCP Atropos wrote: Also, in case it needs reiterating, we really need the detailed logs that the Launcher writes out to it's cache folder to be able to help diagnose what's gone wrong in the situations where people are still failing to log in/update/patch or whatever. Please, please, please file a bug report and attach the logs. not everyone knows what these logs are or where to find them...... Yea, I just edited my original post to highlight that, thanks for the tip Product Owner, EVE Launcher \| Team Special Circumstances


CCP Atropos C C P C C P Alliance 262	Posted - 2013.05.22 11:19:00 - [17] - Quote Daeron Shadowrunner wrote: Cevin North wrote: Dear CCP, you may claim to have fixed this issue but in fact it is not fixed for all users. Probebly only those running widows can use your client, but those running linux sure a shell can nnot run the game trough the launcher becouse the login part of the launcher simply does not show and stays blank. It would be nice to know what resources you are using now, that you have not used before (like specialised fonts) so we can install these to get the game working we pay you so dearly for. Telling linux users to use windows will get lots of laughter, but yeah..... I run windows and launcher simply does not work. The only time I got ingame today I had to restart my pc over and over and finally it worked (once and only once). I got logged out and now it is impossibl e to login. Could you please file a bug report and attach the EVE Launcher logs that should be under the launcher\cache folder in your EVE installation? Product Owner, EVE Launcher \| Team Special Circumstances


CCP Atropos C C P C C P Alliance 268	Posted - 2013.05.23 15:48:00 - [18] - Quote Dzen Avi wrote: I get this instead of launching the game((( Error -324 when loading url https://login.eveonline.com/oauth/authorize/?client_id=eveLauncherTQ&lang=en&response_type=token&redirect_uri=https://login.eveonline.com/launcher?client_id=eveLauncherTQ&scope=eveClientToken http://i48.fastpic.ru/big/2013/0523/5f/d62eed0f621d5ac667b9bda73ee7c85f.jpg Can you tell me some about your environment? This errorcode means that the response from the server was empty. Can you supply us with the logs from the Launcher, found under launcher\cache in your EVE installation and hopefully the debug.log in the root of your EVE install. Product Owner, EVE Launcher \| Team Special Circumstances


CCP Atropos C C P C C P Alliance 268	Posted - 2013.05.23 15:50:00 - [19] - Quote Steijn wrote: Ginger Barbarella wrote: Trisha Amber wrote: the launcher is not saving the username. every time i open the launcher i have to keep putting in my username. its really annoying me as i have 9 accounts. If you're not running as an Admin-equivalent user, you might consider granting your user Write privs on the Program Files\CCP (or whatever it's now called) folder (if you're using Windows directly). If you're using Mac or running from Steam, I can't offer any suggestions. Even as Admin the launcher only saves 1 username, it doesnt allow you to scroll down to the relevent name and then input the pw. If possible, could you provide me with the Launcher logs from the launcher\cache folder in your EVE installation and if one exists, the debug.log found in the root of your EVE installation. If the browser isn't saving the usernames I need those logs to be able to work out why; is it a permissions issue, some weird misconfiguration or an environment issue. If you don't want to post the logs publicly, then please file a bug report. Product Owner, EVE Launcher \| Team Special Circumstances


CCP Atropos C C P C C P Alliance 268	Posted - 2013.05.23 16:07:00 - [20] - Quote Ginger Barbarella wrote: Quick update: I noticed that if you have the "Close the Eve Launcher" checkbox selected in the Launcher it will not remember the credentials you logged in with if it wasn't already saved. Clear that checkbox, re-launch the Launcher, and try a different, unsaved account name. It should save it at that point. \o/ Edit: I'm looking into this now, if I can get a fix, I'll roll it to Singularity. Product Owner, EVE Launcher \| Team Special Circumstances

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